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 ◊ Worldwide Shipping ! ◊ Tiger111hk Co. Ltd.   Today: 2020-Sep-28  22:10 (HKT)

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Shipping FAQ

  1. Which country do you ship to?

  2. When will I receive my package?

  3. Which courier Tiger111hk use for the delivery?

  4. How can I know the shipping fees?

  5. Do you Ship to P.O. Box and APO ?

  6. Is it necessary for a tracking number?

  7. Where should I use for my tracking number?

  8. Why I cannot select Surface Mail as my shipping option?

  9. Why I received an email which said the parcels had deliverd but I still have not receive it? (Only for orders with tracking number)

  10. How do you pack the item?

  11. Can you declare the value and the description content with the package that what I want?

  12. If I have the authorized document by Army/ Customs, can you follow my instruction to ship the item?

  13. If the package is loss while in transit, will you liable it?

  14. What to do if I have not received the parcels after the estimated shipping time?

  15. What should I do if I received a damaged or not working item?

  16. If Paypal address (billing address) and shipping address are different, can you ship to my shipping address?


  1. Which country do you ship to?


    We can send the product all over the world.

    However, we are not guarantee that all the package could be sent successfully.

    As there are scanning from the post office and Customs.

     

    So that it is better if there is a tracking number for your package.

    It helps us to check the package status when the package is under delivering.

     



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  2. When will I receive my package?


    If all items in your order is ready, we will send out the parcel in 2 working days.
    The duration of delivery depends on which shipping method you choose.


    International buyer:

    Express service (EMS)   2-10 working days
    Air mail                        5-20 working days
    Surface mail                 4-12 weeks


    Hong Kong buyer:

    SF                                2-5

    Courier                         2-5

    HK Post                         2-7

    Please inform us the locker number if you want ship to SF locker or other locker service.



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  3. Which courier Tiger111hk use for the delivery?


    We mainly use Hong Kong Post when shipping oversea.
    Also, we provide other express company, such FedEx or UPS.


    Hong Kong Post/EMS : http://www.hongkongpost.com/index.htm



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  4. How can I know the shipping fees?


    The shipping charges is different for every item as weights vary.

    You can check the shipping fees by putting all the items you want to buy in your shopping cart.

    Please make sure you have select the correct shipping country as charges are different in different shipping zones as well.



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  5. Do you Ship to P.O. Box and APO ?


    Please note that we do NOT ship to P.O. Boxes .
    We will ship by Hong kong Post office EMS Express For APO Buyer, but the Airsoft guns could be seizured by custom.

    We cannot be held responsible for refunds or re-shipments .



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  6. Is it necessary for a tracking number?


    It is more secure if with a tracking number for your parcel.
    As if the parcel is lost or have not been delivered after a period of time.
    We can to check the status by the tracking number from Hong Kong Post or your local post office.
    Thus, we will have a greater chance to find the parcels.



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  7. Where should I use for my tracking number?


    You can have a check from the Hong Kong Post tracking system.

    For the Hong Post tracking system, please go to https://www.hongkongpost.hk/en/mail_tracking/index.html
    Input the tracking number and the package status would be shown.
    The tracking number should be valid soon from your local Post Office tracking system.



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  8. Why I cannot select Surface Mail as my shipping option?


    As surface mail may not available for all countries or some special items, please select airmail as your option and make a remark about selecting surface mail. We send you an email to confirm with you.



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  9. Why I received an email which said the parcels had deliverd but I still have not receive it? (Only for orders with tracking number)


    *****This only apply for orders which have tracking number.*****

    The parcel need about 7~15 working days to be deliverd to you.

    Also, the shipping day indicated in our website may not be the actual shipping date.
    The actual shipping day is the day when the Post office post the parcel out.

    The email only tell you the update status of your parcel from our company.



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  10. How do you pack the item?


    We try our best to protect the products by wrapping with bubble wrap before puting them in an envelope or box, to decrease the chances of being damaged.



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  11. Can you declare the value and the description content with the package that what I want?


    Yes, we can. Please write your requests at the comment box when you checkout your order.

    (P.S. Your local Customs may doubt the value and description content of the package, so you must understand and take the risk by yourself.)



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  12. If I have the authorized document by Army/ Customs, can you follow my instruction to ship the item?


    Yes, we can but Hong Kong Post may return the package to us because it is a prohibited item to your country. You must take this risk.



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  13. If the package is loss while in transit, will you liable it?


    We will ONLY refund or resend the items if you selected a shipping method with tracking number.
    We shall not be responsible or liable for any loss of those shipment without tracking number.

    Therefore we suggest customers select registration for security.



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  14. What to do if I have not received the parcels after the estimated shipping time?


    If you have a tracking number, please contact us.
    We can inquire the Hong Kong Post to check the shipping status.
    We will contact you once we got replys from Hong Kong Post.



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  15. What should I do if I received a damaged or not working item?


    We will check every items before we ship the package. Damages could be happened during delivery.

    We suggest that you should check the package when you receive package to facilitate immediate investigation with the carrier.

    You can contact us once you discover the problem, and send us related information ( you can send us photo or video) for your product.

    It could help us to have a better understanding to the product condition.

    We can make the replacement or other arrangement for the product depands on the situation.



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  16. If Paypal address (billing address) and shipping address are different, can you ship to my shipping address?


    If you have your own Paypal account, please add/ change your shipping address in your Paypal account.

    Otherwise, you have to take your own risk for delivery failure.



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