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   Top » Catalog » CDS » Information Pages » Return Policy
Return Policy

In case you receive any defective items from us, please notify us immediately upon receipt of the relevant item. We will bear the responsibility of accepting your return according to our Return Policy.

 While all the products we sell are, in our opinion, pure joy to play with, we understand that you will not always be 100% satisfied with your purchase. That is why we offer a return policy for customers of Airsoft Tiger111hk. While few (if any) other online airsoft companies provide a return policy, we at Airsoft Tiger11hk will honor a store credit exchange in the event you truly regret your purchase. We do not provide cash refunds.

 

Return & Refund Requirement :

1. If you receive a damaged/ defective/Choosing Wrong or Received Wrong item(s), please email us the order number & the product condition within 3 days (Day Calculate From delivery Date) .object an authorization for Apply RMA (Return Merchandise Authorization) number before returns. Unauthorized returns may be refused or disregarded. Please note that 30 days of Delivery Date after receiving item(s), we would not accept any product cash refund, Thank you.

2. Please obtain the authorization number (RMA) for the return and return your item(s) & Full Package , with the RMA number clearly marked on the return package, to the following listed address:

Tiger111hk.
(Attn.: Customer Service Department)
Flat B, 10/F, Tontex Ind Blgd.
4Sheung Hei St., SPK,KLN

Hong Kong
(RMA: 1234-0000000)*

*Please write down the RMA number on the return package. Unauthorized returns, which may include returns not bearing the relevant RMA number, may be refused or disregarded.

3. The item(s) must be return first ,before A refund or exchange .

4. Buyer is responsible for the returns and re-send shipping cost.

 

Return method & Reason :

 

DEFECTIVE ITEMS --

If you receive a damaged or defective item, please email us the order number & the product condition within 30 days (Day Calculate From delivery Date) to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

Please note that unauthorized returns may be refused or disregarded.


If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the damaged or defective items to us.

These damaged/defective items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.

It generally takes about 4-5 weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.


Received Wrong - - -

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.

   These items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.

It generally takes about 4-5 weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Artificial Damage - - -

Refers to the item(s) to be possible to enter the water, burns down, breaks, disassemble or installs non-original part(s); Tiger111hk not to be responsible and all not to process.

 

 

Choose Wrong & Order Wrong ---

 

If customers request to have a refund because change of their own interest, we can also arrange a product exchange with an extra cost of HKD$50 (US$ 6.45) as service fee.

 

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.

   These items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.

It generally takes about 4-5 weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

 

 

Customs Duties and Taxes

When ordering from Airsoft Tiger111hk, you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the goods. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Airsoft.Tiger111hk.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Customs policies vary widely from country to country, and you should contact your local customs office for further information.

 

If the package is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to Airsoft.Tiger111hk.com, you will be responsible for the return shipping charges and a re-stocking fee of 20% of the total product purchase price. The remaining balance will then be refunded back to your credit card.

 

Three important points to note are as follows:

1. Returned items Must Be In Perfect Condition
Credit is provided in the form of store credit. No cash credit or refunds are provided. Returned items must be in perfect condition with all original packaging and manuals - Any damage will be assessed by Airsoft Tiger11hk and the amount of credit will be judged based on whether the returned product was used or damaged.

2. You are Responsible for Return Shipping Charges
You will be responsible for paying the shipping charges for the returned products to Airsoft Tiger111hk. 20% restocking fee (Product's price) will be applied to the returned product and you will be credited with 80% of the original value The money will be credited to you once the package has been received by Airsoft Tiger111hk . An email will be issued to you once this happens to confirm that the return is successful, and to notify you of the official amount of credit. Again, if the item is in brand new unused condition, then you will only be charged the 20% restocking fee(Product's price). Additional fees will be incurred if the item is damaged, is missing manuals or parts, or appears used.

 

 

3. You are Responsible for the Order Shipping cost.

The order item all shipping cost . We have not refund by any method.

 

For Example :

 

 

Your order :

1x Vest = Product's Price : US$30.00

1x M92F GBB = Product's Price : US$68.00

1x Mask = Product's Price : US$8.00

1x Glove = Product's Price : US$13.00

1x M4A1 AEG = Product's Price : US$158.00

Total Product's Price : US$58.00

Airmail shipping Cost : US$58.00

 

For this particular order, only the M4A1 AEG is returnable since the battery is an accessory, and the mask is a Combat Gear - which are both not returnable. If the customer wishes to return the M4A1 AEG, then he / she must first email within 24 hours of receipt of the goods. Airsoft Tiger111hk will email the customer back with an approval for the return. The M4A1 can then be returned.

The customer will pay for the shipping of the M4A1 back to Airsoft Tiger111hk. Assuming that the M4A1 is in brand new and unused condition, a 20% restocking fee will be applied. 20% of $158 = $31.6, so the customer will be credited $126.4 ($158 - $31.6) and the Shipping Cost have not any refund.

 

If you have additional questions on our return policy, please contact us .

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