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   Top » Catalog » CDS » Return Policy

Return Policy

In case you receive any defective items from us, please notify us immediately upon receipt of the relevant item. We will bear the responsibility of accepting your return according to our Return Policy.

We understand that sometimes you may not 100% satisfy with your purchase. No worries, we have a return policy for customers of Airsoft Tiger111hk. At Airsoft Tiger11hk, we will honor a store credit exchange if you truly regret your purchase. However, we do not refund cash.

 

1. Return & Refund Requirement :

1.1. If you receive a damaged/ defective/Choosing Wrong or Received Wrong item(s), please email us the order number & the product condition within 30 days (Day calculate from delivery date).Object an authorization for applying RMA (Return Merchandise Authorization) number before returns. Unauthorized returns may be refused or disregarded.
* Please note that we do not accept any cash refund after 30 days from the delivery date.

1.2. Please obtain the authorization number (RMA) for the return.  Then return your item(s) with the original packaging to the following address:

Tiger111hk.
(Attn.: Customer Service Department)
Flat B, 10/F, Tontex Ind Blgd.
4Sheung Hei St., SPK,KLN
Hong Kong (RMA: 1234-0000000)*

* Please clearly mark the RMA number on the package. Unauthorized returns, which include returns without relevant RMA number, may be refused or disregarded.

1.3. The item(s) must be return before processing a refund or exchange.

1.4. Buyer is responsible for all the returns and re-send shipping fees.

 

2. Return method & Reason :
2.1. Defective Items
If you receive a damaged or defective item, please email us the order number & the product condition within 30 days (Day Calculate From delivery Date) to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

Please note that unauthorized returns may be refused or disregarded.

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for returning the damaged or defective item(s) to us.
The damaged/defective item(s) must be returned to us with secure packages and wraps.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If we find the problem(s), we will ship you a replacement for the defective item(s) via Regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.
It generally takes about 4-5 weeks to process a return. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
* We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

2.2. Wrong Items
If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.
These items must be returned to us securely packaged and wrapped.
It generally takes about 4-5 weeks to process.
*We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

2.3. Artificial Damage
Refers to the item(s) to be possible to enter the water, burns down, breaks, disassemble or installs non-original part(s); Tiger111hk not to be responsible and all not to process.

2.4. Ordered Unwanted Items
If customers request to have a refund because of the change of mind, we can also arrange a product exchange with an extra cost of HKD$50 (US$ 6.45) as service fee.
If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions to send the returning items back to us.
These items
must be unused and in the same condition that you received it, and securely packaged and wrapped.
Shipping costs are non-refundable. Customers are responsible to their own shipping costs.
It generally takes about 4-5 weeks to process.
*We recommend that you send your return via a reliable carrier and we are not responsible for lost returns. 

 

3. Customs Duties and Taxes

When ordering from Airsoft Tiger111hk, you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the goods. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Airsoft.Tiger111hk.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Customs policies vary widely from country to country, and you should contact your local customs office for further information.

If the parcel is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to Airsoft.Tiger111hk.com, you will be responsible for the return shipping charges and the re-stocking fee, which is 20% of the products' prices. The remaining balance will then be refunded back to your credit card.

Three important points to note are as follows:

3.1. Returned items Must Be In Perfect Condition
Credit is provided in the form of store credit. No cash credit or refunds are provided. Returned items must be in perfect condition with all original packaging and manuals - Any damage will be assessed by Airsoft Tiger11hk and the amount of credit will be judged based on whether the returned product was used or damaged.

3.2. You are Responsible for Return Shipping Charges
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
* 20% of the product's price will be applied as restocking fee if the returned products are
in brand new unused condition. i.e. you will be credited 80% of the original value.
Additional fees will be incurred if the item is damaged, is missing manuals or parts, or appears used.

If your request(s) is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. An email will be sent to you to confirm that the return is successful, and to notify you of the official amount of credit.

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us.

3.3. You are Responsible for the Order Shipping cost.
We will not refund the shipping costs by any method.

For Example :

Your order :
1x Vest = Product's Price : US$30.00
1x M92F GBB = Product's Price : US$68.00
1x Mask = Product's Price : US$8.00
1x Glove = Product's Price : US$13.00
1x M4A1 AEG = Product's Price : US$158.00
Total Product's Price : US$58.00
Airmail shipping Cost : US$58.00

For this particular order, only the M4A1 AEG is returnable since the battery is an accessory, and the mask is a Combat Gear - which are both not returnable. If the customer wishes to return the M4A1 AEG, then he / she must first email within 24 hours of receipt of the goods. Airsoft Tiger111hk will email the customer back with an approval for the return. The M4A1 can then be returned.

The customer will pay for the shipping of the M4A1 back to Airsoft Tiger111hk. Assuming that the M4A1 is in brand new and unused condition, a 20% restocking fee will be applied.
            i.e. 20% of $158 = $31.6
So the customer will be credited $126.4 ($158 - $31.6) and the shipping costs
will be deducted from your refund.

If you have other questions on our return policy, please contact us.

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