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   Top » Catalog » FAQ » Order Status

Order Status

  1. How to check my order status?

  2. How can I find my package tracking number?

  3. How many types of the order status?

  4. Why did my order status have not change for a long time?

  5. I've sent many emails to you but did not got any response. What's going on?

  6. Do you accept wholesale?

  7. I am a wholesaler, how can get the wholesale price on Tiger111hk.com?

  8. How to calculate the wholesale price?

  9. How to contact Tiger111hk?


  1. How to check my order status?


    Step 1:
    You must join our member and login to your Account.

    Step 2:
    Made and paid your order.
    You can click "My Account" on the top of the website.

    Step 3:
    Then, you can find the tracking number in "Overview" (show all orders) or "My Orders" (View the order I have made.)
    If the status of the order is shipped, that means we ship the order out and we remark tracking number in the order.
    Please click "View" button to get more information.



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  2. How can I find my package tracking number?


    Step 1:
    You must join our member and login to your Account.

    Step 2:
    Made and paid your order.
    You can click "My Account" on the top of the website.

    Step 3:
    Then, you can find the tracking number in "Overview" (show all orders) or "My Orders" (View the order I have made.)
    If the status of the order is shipped, that means we ship the order out and we remark tracking number in the order.
    Please click "View" button to get more information.
    The tracking number is showed in the order history.

    Please be advised that small air parcel do not provide the tracking number.

    Or you can get the tracking number without login Tiger111hk acount.

    For the Order Tracking, it is in the menu bar, just click and insert your order no. and Tiger111HK account ID.
    Then, you can see and get the tracking number.

    EMS or Registration mail
    with tracking number  you can track on :

    https://www.hongkongpost.hk/en/mail_tracking/index.html

     



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  3. How many types of the order status?


    1. Paypal Processing :
    Completed place an order on our website and send out your order, but have not completed your payment.

    2. Paypal Payment Completed :
    Completed payment on Paypal and success credit on your credit card. Your order status will change to Paypal Payment Completed and you will received a email from Tiger111hk. ( If you have completed payment and success to debit your credit card, but your order have not change to Paypal Payment Completed. Please contact us or Live Chat with us. )

    3. On Hold :
    If your order have any problems or payment problems, Tiger111hk will on hold your order. And you will receive a email from Tiger111hk about the problem of your order. Please reply Tiger111hk's email as soon as possible.

    4. Cancel :
    If you want to cancel your order, please contact Tiger111hk's colleagues.

    5. Payment Failed :
    Success place an order on our website but have not completed payment. Or Tiger111hk's colleagues have not received that order's Paypal Transaction ID.
    If you have made the payment, you can send the transaction id to us for confirmation.

    6. Waiting Package :
    Tiger111hk packing your order and prepare to send out.

    7. Shipped:  The order is shipped out and we remark tracking number with the order if you choose EMS or Registration mail.

    8. Waiting Reply Email :
    Tiger111hk sent a email to you about your order and waiting for your reply.



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  4. Why did my order status have not change for a long time?


    Order processings are operated manually. Thus, there may be delay on the status updates.



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  5. I've sent many emails to you but did not got any response. What's going on?


    Please ensure you sent the message via http://airsoft.tiger111hk.com/contact_us.php
    and do not send order inquiries to our Paypal account.
    If you sent your inquiry during weekends or public holidays, please expect an answer by the following business day.

    Also beware that some mail servers blocked our email address. If you have not received a response from us for a long time, try to email us from a Hotmail or Yahoo email account, or you can call our office or Live Chat directly.



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  6. Do you accept wholesale?


    We are welcome all buyer to inquire wholesale price and order.

    Please send e-mail to us for further information.



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  7. I am a wholesaler, how can get the wholesale price on Tiger111hk.com?


    Different item or brands of airsoft accessories or airsoft gun,Tiger111hk will offer different discount to the wholesaler.

    Please contact us and get more information.

    Please send e-mail to wholesale@airsoft.tiger111hk.com

    Tiger111hk's colleagues will provide more details to you.



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  8. How to calculate the wholesale price?


    If you purchases a bulk, please contact us.

    The wholesale price will depends on the order quantities and do not include the postage fee.



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  9. How to contact Tiger111hk?


    You can visit our office :

    Tiger111hk
    Flat B, 10/F., Tontex Ind. Bldg.
    4 Sheung Hei St., San Po Kong,
    Kowloon, Hong Kong

    Mondy to Friday   9:00a.m. - 6:00p.m. (UTC +8)
    Phone: +852 3188 9619

    E-mail

    Live Chat



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