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Contact Us

Which country do you ship to?

Which country do you ship to?

We can send the product all over the world.

However, we are not guarantee that all the package could be sent successfully.

As there are scanning from the post office and Customs.

 

So that it is better if there is a tracking number for your package.

It helps us to check the package status when the package is under delivering.

 

How can I know the shipping fees?

How can I know the shipping fees?

The shipping charges is different for every item as weights vary.

You can check the shipping fees by putting all the items you want to buy in your shopping cart.

Please make sure you have select the correct shipping country as charges are different in different shipping zones as well.

How can I find my package tracking number?

How can I find my package tracking number?

Step 1:
You must join our member and login to your Account.

Step 2:
Made and paid your order.
You can click "My Account" on the top of the website.

Step 3:
Then, you can find the tracking number in "Overview" (show all orders) or "My Orders" (View the order I have made.)
If the status of the order is shipped, that means we ship the order out and we remark tracking number in the order.
Please click "View" button to get more information.
The tracking number is showed in the order history.

Please be advised that small air parcel do not provide the tracking number.

Or you can get the tracking number without login Tiger111hk acount.

For the Order Tracking, it is in the menu bar, just click and insert your order no. and Tiger111HK account ID.
Then, you can see and get the tracking number.

EMS or Registration mail
with tracking number  you can track on :

https://www.hongkongpost.hk/en/mail_tracking/index.html

 

When will I receive my package?

When will I receive my package?

If all items in your order is ready, we will send out the parcel in 2 working days.
The duration of delivery depends on which shipping method you choose.


International buyer:

For EMS, it is express service and you should receive the package around 3-5 working days(worldwide delivery)
For registered air mail or small air parcel, it usually takes around 10-20 working days for delivery.
For surface mail, which is by ship instead of plane, it takes around 4-12 weeks for delivery.

Hong Kong buyer:

For EMS, it is express service and you should receive the package around 3-5 working days.
For surface mail, it will take 7-14 working days.

What to do if I have not received the parcels after the estimated shipping time?

What to do if I have not received the parcels after the estimated shipping time?

If you have a tracking number, please contact us.
We can inquire the Hong Kong Post to check the shipping status.
We will contact you once we got replys from Hong Kong Post.

I want to buy some item but they are sold out, when do it restore?

I want to buy some item but they are sold out, when do it restore?

Please click "Restock Alert" of the item, we will be noted and try our best to restore them.

If the items are restocked, you will receive a notice.

I've sent many emails to you but did not got any response. What's going on?

I've sent many emails to you but did not got any response. What's going on?

Please ensure you sent the message via http://airsoft.tiger111hk.com/contact_us.php
and do not send order inquiries to our Paypal account.
If you sent your inquiry during weekends or public holidays, please expect an answer by the following business day.

Also beware that some mail servers blocked our email address. If you have not received a response from us for a long time, try to email us from a Hotmail or Yahoo email account, or you can call our office or Live Chat directly.

If Paypal address (billing address) and shipping address are different, can you ship to my shipping address?

If Paypal address (billing address) and shipping address are different, can you ship to my shipping address?

If you have your own Paypal account, please add/ change your shipping address in your Paypal account.

Otherwise, you have to take your own risk for delivery failure.

I have made a payment, but why my order status remain "Payment failed"?

I have made a payment, but why my order status remain "Payment failed"?

It may due to unsuccessful payment transaction.
Please check your PayPal account and find the unique transaction id.

If there is any transaction id found, you can send us via Contact us or Live Chat for confirmation.
We will re-active your order and process it once the payment is confirmed right away.

I choose Paypal/credit card to pay the payment, why do the total amount show on the Paypal page that is different with Tiger111Hk checkout page?

I choose Paypal/credit card to pay the payment, why do the total amount show on the Paypal page that is different with Tiger111Hk checkout page?

First of all, the currency of the payment is HKD in Paypal, please read it carefully.

Second, if you exchange the currency of your country to HKD directly (not USD to HKD), then the final amount in Paypal maybe higher or lower than the real total amount on the Tiger111HK checkout page.

So, we suggest you exchange the currency to USD before you pay the payment.

Enquiry Order via message box
Specify Order number :
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Corporate Headquarters:
Tiger111hk Co. Ltd.
Flat B, 10/Fl., Tontex Ind. Bldg.
4 Sheung Hei St., SPK,
Kowloon, Hong Kong

Tel:(852)3188-9619
⇒ Live Chat

Office Hour :

Monday to Friday, 9:00 am to 6:00 pm (UTC +8)

We close on Saturday, Sunday and Public Holidays.


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